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Wells Fargo, a leading financial institution, faced widespread service disruptions on Thursday, causing a range of issues for customers including credit card usage and transactions through the Zelle payment app. The disruptions triggered a swift response from the bank, acknowledging the problems and assuring customers that efforts were underway to resolve the situation.
According to a statement from Wells Fargo spokesperson Hilary O’Byrne, the bank was aware of intermittent problems affecting certain transactions. The bank’s teams were actively engaged in addressing the issues, and apologies were extended for any inconvenience caused to customers.
On the social media platform X (formerly Twitter), Wells Fargo’s official account confirmed that online banking customers were experiencing challenges with completing transfers and Zelle transactions. Moreover, the bank acknowledged cases of credit card transactions being declined incorrectly.
The impact of the disruptions became pronounced around 3 p.m. Eastern time, evident from the surge in user reports recorded on the Downdetector website. Despite the ongoing efforts to resolve the problems, Wells Fargo did not provide a specific timeframe for the complete restoration of services.
This incident follows a similar occurrence earlier in the month when Wells Fargo encountered technical difficulties affecting customers’ ability to view recent deposits. These recurring disruptions underscore the challenges financial institutions face in maintaining consistent and seamless online banking services for their customers.